How to return an order ?

 

In what cases return an order ? 

 

You made a mistake in the size or colour of you shade sail ? Or in the fixtures ?

You have 14 days to make an exchange or return starting from the day you receive the merchandise.

 

Thank you for contacting us by phone at +33 3 62 27 60 60 or by email at contact@espace-ombrage.com

 

After the validation of your request, you will receive a return voucher.

All orders returned without returning voucher will not be taken into account.

The product must be returned in its packaging in its original state by mail (shipping fees at your expense) :

 

  • BEELOG / ESPACE-OMBRAGE
  • 273 rue Champ Garet
  • 69400 ARNAS
 

Depending on what you wish we will make :

  • - A reimbursement of your order or product (excluding shipping fees) after having received and verified your package.
 

In the case of a size or colour change, we will require for you to pass a new order.

 

No exchange or returns are possible for custom made products.

 

 

My guaranteed product has a defect :

 

Thank you for providing pictures and precisions about the problem. We will contact you in the next working 48h.

 

If the defect is confirmed, we will replace the product.

 

To know what our guarantee includes, we recommend consulting our guarantee conditions.