Once your order is placed on our site, there are three steps until you receive your package.
- The confirmation of your order : Once your order has been validated and payment has been made, you will receive a confirmation email indicating the content and the amount of your order. You can also find all this information by logging in our site and by consulting "My Account".
- The production of your sail (s): if some products are already in stock, this is not the case for all since the storage management of all our ranges and dimensions is not possible. The same goes for custom products. So on products we have in stock, the shipping time is 72 hours while for the products we manufacture on demand, the delay is two to three weeks.
- Shipping your order : Once all items of your order are ready to be shipped, you will receive an email mentioning the shipment of the latter. In this email you will find two important elements:
-Your invoice in PDF format that will have to keep (and that you can find in your account) which will also show proof.