The Espace Ombrage commitments
Delivery within 2 to 3 working days
Orders for the Australe 220 sails and fixtures only (for a delivery in France) are sent the day following your order. You then receive a retrieval notification with a tracking number the same day or the following day at the latest.
For Australe 340 or Acryl 300 shade sail orders, we have delivery times between 2 to 3 weeks.
Guaranteed 2 to 5 years
Depending on the range chosen, the fabric is guaranteed against ultraviolet deterioration for 2 to 5 years. In case of problems with your sail, please contact us. If there is a problem with your sail we will replace or repair it.
Satisfied or refunded
As stated in article L 121-16 from the French Consumer Code, the buyer has 14 days starting at the delivery date to return the products (return costs at his/her expense) in order to be refunded.
It is necessary to obtain a return voucher by mail at the following address: firstname.lastname@example.org, justifying the return.
The products must be returned to Espace Ombrage (return address on the return voucher) in perfect condition, in their original state (packaging, accessories, instructions…), sealed and with the receipt. Any incomplete or damaged product, or product with damaged packaging will not be refunded or exchanged. Any returns without return voucher or to another address than the one mentioned will create redirection costs deductible from the product refund.
Find a better price elsewhere for an identical product and we will refund the difference twice.
- Product price is the public price on the product sheet excluding any promotions (reduction codes, gift vouchers or other) without delivery fees.
- These conditions must be met for refund :
- The product must be identical: new product, of same brand, same range, same colour
- Only standard size Soleda shade sails
- The delivery time must not exceed Espace Ombrage delivery time
- The offer must be on a French site in euros
- The client request must be transmitted to Espace Ombrage in the 24 hours following purchase
- The offer is limited to one refund per person and product bought on the www.espace-ombrage.com site
The offer excludes :
- Sale products
- Products below cost price
- New or used products sold by individuals and professionals on auction or small ad sites
- Sites comparing prices
- Sold out products (when the verification is made)